Privacy Policy

Last updated November 10, 2026

Elegant Edge uses its Operations Platform to run event rentals. This policy covers information about staff who use the website or mobile app and people whose details appear in customer, order, invoice, or delivery records.

Information we handle

We process account identifiers, names, email addresses, roles, and sign-in and activity records. Staff, customers, and the connected QuickBooks company supply business records such as customer contact details, billing and delivery addresses, rental items, estimates, orders, prices, taxes, invoices, and attachments. Drivers may add job notes and photos.

How we use and share information

We use these records to authenticate staff, prepare rentals and invoices, coordinate deliveries and pickups, reconcile accounting records, troubleshoot errors, and investigate unauthorized activity. Staff access depends on their roles and assignments. Google Cloud and Firebase process data to host the platform, authenticate users, and store records and files. We may disclose records when legally required.

QuickBooks Online

When an administrator connects a company through Intuit, the platform stores its company identifier and authorization tokens. It uses the connection to read and synchronize customer and item records and to send authorized updates, invoices, and supporting documents to QuickBooks. Intuit processes information in QuickBooks under its own privacy policy. Disconnecting ends the integration. Previously synchronized records can remain in both systems.

Location, cookies, and device storage

The website uses cookies for sign-in and to verify a QuickBooks connection request. When a driver requests route planning and grants location permission, the platform sends the starting coordinates, stop coordinates, and pickup or delivery types to Google. Route plans can be stored on the device. Drivers can manage location permission in device settings.

Retention and privacy requests

Retention depends on the record’s use in rental operations, accounting, security investigations, and applicable recordkeeping obligations. To request access, correction, or deletion, email office@elegantedgenyc.com with enough information to identify the relevant account or order. We may ask you to verify your identity or authority. Some records may need to be retained for accounting or legal obligations.

Changes and contact

We will post changes to this policy here with a revised date. For privacy questions about the platform, contact the Elegant Edge office at office@elegantedgenyc.com.